Emails are one of the most popular ways of communication with one another. When it comes to formal communication, there is no better way than sending emails. When it comes to emails, you will find that there are free email services and some paid ones too. While both types of email services have the same features, but the paid ones are slightly better in terms of security.
Take SBCGlobal email for example, it is not a paid email, but in order to have an SBCGlobal email account, you must subscribe to one or more AT&T products. Only then, you will be given an email account, which you can use for business-related communications or personal chats. Despite being a special email service, SBCGlobal email is prone to all sorts of problems that you may find in other email platforms. Let’s find out as to which are the most common issues in SBCGlobal email.
Server Related Problem:
- If you are dealing with server related issues, then bypass your network and email client.
- After that, turn on your system, open web browser and enter ‘www SBCGlobal net’.
- Enter your login details and hit the ‘login’ button. If you are not able to log into your webmail, then check if the password entered by you is correct or not.
- If you have entered into your email account, then try sending a test message to yourself or to one of your other email IDs.
- In case, you get the error message at once, then there is definitely some problem with the server. If the message has gone through, then it means the server is fine.
Problem with network
There are many connections established between your computer and server, which are, local internet service provider, then the next service provider and so on. The problem may occur anywhere in these connection points, so here is what you are going to do to fix the problem related to the network:
- Run a telnet test by entering the ‘cmd’ command in the command window.
- After that, enter www sbcglobal net followed by typing ‘25’ in the port number. This port number is for outgoing (SMTP) port.
- Port number 25 remains blocked in order to protect the platform against spam emails.
- Other port numbers would be 110,465 and 587 for incoming port and 995 for SSL and 143 and 993 for the POP port.
- Check the results now, and if you see ‘220’ on the screen, then it means the network is fine. If you see ‘unable to connect’ or ‘timeout’ message on the screen, then there is definitely some issue with the network.
- If you are sure that, the problem is with the network, then you will have to consult your local network admin. If the issue is with the router, then contact your internet service provider.
This port remains block by the ISPs in order to protect the email accounts from spam emails. If port 25 is creating problems for you, then here is what you need to do to fix the problem.
- Use port number ‘587’ instead of ‘25’, but do it only when you know that the webmail server supports this number.
- If you are using your ISP outgoing SMTP server, then you will have to get the username, password and server name form the ISP.
Problem with local email client:
If this is what you are dealing with, then you can follow below-mentioned steps to fix the problem.
- To check the working of the local client, you need to check all the settings. If all settings are correct, then copy those to a notepad file, delete the settings and then, enter the settings again.
- If the problem persists, then you will have to reconfigure your email account.
- You can take help of the internet in order to find troubleshooting steps for a particular problem.
You can consult www SBCGlobal net experts if the problem continues to exist because nobody else can help you in this situation than SBCGlobal Customer Service Providers.