by Some SBCGlobal email users are not able to access their email accounts properly. The majority of users who are using SBCGlobal email on Mozilla Firefox are facing the problem. If you too are dealing with the same problem, then kindly go through the steps given in the post in order to fix the problem.
Are you not being able to access your SBCGlobal email in a proper manner? Have you tried you find out as to why there is a problem in your email account? If you don’t think you are well versed with the email technology, then it is better to take help of experts in identifying and then, fixing the problem.
There could be a countless number of reasons for an email service to not work properly. If you are not able to find the reason(s), which you probably are dealing with, then there is no need to worry. We have laid out some steps using that, you’d be able to restore the functionality of your SBCGlobal email account.
The problem that most people are facing is, unable to delete or close any email after reading it. At times, the problem is also related to composing an email, i.e., when they are trying to compose an email they are seeing a message being popped up on the screen in which it’s written, ‘Loading’.
As a user tries to click ‘Compose’, he/she gets a message at the bottom of the screen. If they try to close that message, the same message appears again along with a new command, i.e., minty/page/compose.
Therefore, when the user hovers the mouse over the gear wheel or when he/she clicks the wheel to launch ‘settings’ of the email, it starts spinning and nothing happens afterward. They continue to get the same message with a new command this time, i.e., ‘yucs-help_inner’.
This problem is specifically coming when accessing email on Mozilla Firefox because users have tried opening the email in Safari or Windows Live Mail, and the email is working fine. Therefore, people are eager to know if the problem is in Mozilla Firefox or the email itself.
Fixing the Problem:
If you want to fix this problem, then you will have to disable the graphics hardware acceleration, a feature that was added in Mozilla Firefox a couple of years ago.
You can restart Firefox so that the changes you have made can come into effect. However, you need to save all your work prior to restarting the browser.
Once you have done that much, then, you will have to follow below-mentioned steps:
- Can you see Firefox icon at the top, the one in orange? If yes, then click that followed by the ‘Options’ If you can’t find the button, then go to ‘Tools’ and then, ‘Options’.
- Now, you need to click the ‘Advanced’ tab and then, ‘General’.
- You will have to find ‘User Hardware Acceleration’ option in ‘Settings’ and uncheck the box given corresponding to that option.
- Now, you need to restart Mozilla Firefox to see if the problem is fixed or not.
With that, you can fix the problem of not being able to access SBCGlobal email on Mozilla Firefox. In case, the problem persists and you are still not able to compose and close emails, then you should get in touch with SBCGlobal Customer service providers. They will guide you regarding this or any other issue that you are facing in SBCGlobal email.
